Thank you for your purchase. RasputinHerbs.com hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange only. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the delivery. All returned items must be in new and unused condition, with all original tags, labels and invoice attached.
What if my product is damaged/wrong?
Our team does proper quality checks on every order that ships. If you have still received a damaged or a wrong product, drop us an email at: firstname.lastname@example.org.
You will be informed about the next steps accordingly.
Note: Please pack the product in the same condition as you have received it.
Kindly make a product-unboxing video while opening the package for the first time. Please note that the video should be free of any cuts or edits from start to finish.
What are the cases in which I can return an item?
You can return an item for the following reasons:
- Received a damaged product.
- Received a wrong product.
- Received a wrong quantity.
Which are the items that cannot be returned/replaced?
Returns will not be accepted under the following conditions:
- If a request is initiated after 30 days of delivery of an order.
- Used or Open Products.
- Discounted or FINAL SALE items.
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
- Serial Number has been defaced.
- Product is damaged, broken or destroyed.
- Return or replacement request for any free or complimentary products.
- Any other reasons which are not covered under the cases in the previous section. For example, “I placed an order for the wrong product”, “Product is no longer required”, “I don’t like the product” “I want to exchange the delivered product for a different one”, etc.
How long will it take for the return process to complete?
We will make sure that the return process is smooth and fast. As we receive your product for a return, we will process your return within 5 working days after thorough inspection of your return.
Due to the current scenario of pandemic COVID-19, there might be some delays, but your product and your money is in safe hands.
To return an item, please email customer service at email@example.com with your concern and the product unboxing video to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with the proof of purchase, and mail your return to the address provided below.
450 Jackson St
Columbus, IN 47201
Please note, the company will pay for the return shipping charges. Prepaid shipping labels are included with the product.
DISCLAIMER: THE COMPANY HAS A DEDICATED TEAM WHICH WILL CHECK THE RETURNED PRODUCTS AND THEIR DECISION OF YOUR REQUEST WILL BE FINAL TO ACCEPT OR REJECT. WE MAY REJECT THE RETURNED PRODUCT IF THERE IS DAMAGE TO THE PRODUCT OTHER THAN WHAT WAS VISIBLE IN THE UNBOXING VIDEO OR IF FOUND THE PRODUCT TO BE USED OR TAMPERED WITH. IF A RETURNED PRODUCT IS REJECTED, NO EXCHANGE OR REFUND WILL BE ISSUED TO THE CUSTOMER, AND THE CUSTOMER MAY CHOOSE TO HAVE THE PRODUCT SHIPPED BACK TO THEM AT THEIR OWN COST.
If you have any questions concerning our return policy, please contact us at: